Refund policy

Return and Refund Policy
Last Updated: October 3, 2025

Overview

Because our products are 100% digital, all sales are generally considered final. However, we understand that exceptional situations can happen. Refund requests will be reviewed on a case-by-case basis, as outlined below.

 

 

Final-Sale Policy

All eBook sales are considered final. Once an eBook has been downloaded, it is typically non-refundable. This helps us protect the integrity of our digital content and support our authors. That said, if something went wrong—like a technical issue or accidental duplicate purchase—we’re happy to take a look.

 

 

How to Request a Refund

  1. Contact us – Email cassidy@authorcassidycross.com within 30 days of purchase (or within 14 days for EU customers).

  2. Provide details – Include your order number, receipt, and a brief explanation of the issue.

  3. Review & response – We’ll review your request and follow up by email to confirm whether it’s approved or denied.

  4. Processing – If approved, your refund will be issued to the original payment method within 10 business days (note: your bank or card provider may take longer to post the funds).

  5. Follow-up – If it’s been more than 15 business days since approval and you still haven’t received your refund, please reach out again.

 

 

Damages or Technical Issues

If your file won’t open, shows an error, or downloads incompletely, email cassidy@authorcassidycross.com right away. We'll do our best to resolve the issue, or issue a refund if we can’t.

 

 

International Considerations

Our policy complies with consumer protection laws in the United States, Canada, Australia, the United Kingdom, the Netherlands, New Zealand, and the European Union.

 

 

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. By continuing to use the site, you agree to the updated terms.

 

 

Contact

  • Email: cassidy@authorcassidycross.com